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Sorting and Filtering Tickets in Zendesk

Discover how to sort and filter tickets in a view in Zendesk to refine search results and manage tickets efficiently.

How can I sort and filter tickets in a view in Zendesk?

Sorting and filtering tickets in a view in Zendesk helps refine your search results and manage tickets more effectively. You can apply various filters and sorting options to organize tickets based on priority, status, or other criteria.

This feature allows you to focus on the most important tasks and streamline your ticket management process.


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Adding comments to tickets in Zendesk is a straightforward process that helps keep track of communication with customers. You can add public comments that the customer can see or private comments for internal use only. To add a comment, simply open…

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