Zendesk's Web Widget has seen some notable improvements, particularly in the Messaging feature. An empty state has been added for the 'Add to Help Center' setting, and a button to launch a custom launcher in the standalone previewer has been introduced. Additionally, the wording in the Admin Center has been simplified from 'Save settings' to 'Save'.
These changes are designed to enhance user interaction with the Web Widget, making it more intuitive and user-friendly. For more information, refer to theoriginal release notes.
Zendesk's Agent Workspace has received several new features to enhance user experience. These include the ability to redact messages across new channels such as Native Messaging, Social Messaging, and SunCo SDK Conversations. Additionally,…
Zendesk's Guide & Gather has received some important fixes and updates. A bug that made tickets with comments from a system user inaccessible in the customer portal has been fixed. Additionally, missing translations for Type and Priority columns in…
The Zendesk App Marketplace has introduced several new apps to enhance support capabilities. Notable additions include Shopify Premium for Zendesk, which allows agents to view historical customer orders and perform rapid re-orders. Fullview for…
The Auto Remove Attachments app in Zendesk is designed to automatically delete attachments from tickets, helping to manage ticket data more efficiently. It can redact tickets and remove attachments based on filters that match your setup, and it…
The OAPPS Comments for YouTube app in Zendesk allows you to integrate YouTube video comments into your customer experience processes. It scans your YouTube channels for new comments and creates tickets in Zendesk, enabling agents to label, route,…