New Features in Zendesk Agent Workspace
What new features were added to Zendesk's Agent Workspace?
Zendesk's Agent Workspace has received several new features to enhance user experience. These include the ability to redact messages across new channels such as Native Messaging, Social Messaging, and SunCo SDK Conversations. Additionally, @mentions have been redesigned in the composer, and Macro Keyboard Shortcuts are now available, making it easier for agents to navigate and perform tasks efficiently.
These updates aim to streamline communication and improve the overall functionality of the Agent Workspace, ensuring agents can work more effectively. For more details, you can check theoriginal release notes.
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