Zendesk's Guide & Gather has received some important fixes and updates. A bug that made tickets with comments from a system user inaccessible in the customer portal has been fixed. Additionally, missing translations for Type and Priority columns in the new request list experience have been addressed.
These updates ensure a smoother and more reliable experience for users, enhancing the functionality and accessibility of Guide & Gather. For further details, visit theoriginal release notes.
Zendesk's Agent Workspace has received several new features to enhance user experience. These include the ability to redact messages across new channels such as Native Messaging, Social Messaging, and SunCo SDK Conversations. Additionally,…
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The Zendesk App Marketplace has introduced several new apps to enhance support capabilities. Notable additions include Shopify Premium for Zendesk, which allows agents to view historical customer orders and perform rapid re-orders. Fullview for…
The Auto Remove Attachments app in Zendesk is designed to automatically delete attachments from tickets, helping to manage ticket data more efficiently. It can redact tickets and remove attachments based on filters that match your setup, and it…
The OAPPS Comments for YouTube app in Zendesk allows you to integrate YouTube video comments into your customer experience processes. It scans your YouTube channels for new comments and creates tickets in Zendesk, enabling agents to label, route,…