Zendesk Talk New Capabilities October 2023
What new capabilities were added to Zendesk Talk in October 2023?
Zendesk Talk introduced new capabilities in October 2023, particularly for the Talk Partner Edition (TPE) APIs. Two new features were added to assist with Computer Telephony Integrations (CTI): the Standard Call Object and a new Voice Comment feature.
The Standard Call Object allows for the storage of third-party, industry-standard call data within Zendesk, while the Voice Comment feature is ideal for voicemails, displaying information such as the end-user number, agent name, and call duration. These updates aim to enhance the integration and management of telephony data within Zendesk.
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How can I stay updated with the latest Zendesk features?
To stay updated with the latest Zendesk features, you can follow the 'What's New' section. By clicking 'Follow', you'll receive notifications each month when new updates are published. This ensures you're always informed about the latest…
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