New Zendesk Support Features October 2023
What new features were introduced in Zendesk Support in October 2023?
In October 2023, Zendesk Support introduced several exciting features. A notable addition is the pre-trained intent model tailored for the insurance industry, which enhances intelligent triage and advanced bots. This model automates the classification of incoming tickets, aiding in business rules and workflows. Additionally, agents can now redact side conversation child tickets directly from the side conversation dropdown, a feature previously limited to parent tickets. The Views panel also received an update, now displaying 30 shared views and 10 personal views in collapsible sections, improving ticket management.
For enterprise users, new permissions allow admins to control agent access to views, enhancing customization and security. The record preview panel is another new feature, enabling agents to view related ticket details without leaving the current ticket view. These updates aim to streamline workflows and improve efficiency for Zendesk users. For more details, check out theoriginal link.
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How can I stay updated with the latest Zendesk features?
To stay updated with the latest Zendesk features, you can follow the 'What's New' section. By clicking 'Follow', you'll receive notifications each month when new updates are published. This ensures you're always informed about the latest…
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