Stay Updated with Zendesk Features
How can I stay updated with the latest Zendesk features?
To stay updated with the latest Zendesk features, you can follow the 'What's New' section. By clicking 'Follow', you'll receive notifications each month when new updates are published. This ensures you're always informed about the latest enhancements and features available in Zendesk.
Additionally, Zendesk offers early access programs and a quarterly webinar to provide insights into upcoming features and improvements. These resources are valuable for staying ahead and making the most of Zendesk's offerings.
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What new features were introduced in Zendesk Support in October 2023?
In October 2023, Zendesk Support introduced several exciting features. A notable addition is the pre-trained intent model tailored for the insurance industry, which enhances intelligent triage and advanced bots. This model automates the…
How has Zendesk improved account management in October 2023?
Zendesk has made significant improvements to account management in October 2023. A new usage report is now available for accounts that include agent months, allowing users to view and manage seat usage without contacting Zendesk. This in-product…
What are the new features for Zendesk Objects and Rules in October 2023?
October 2023 brought several enhancements to Zendesk Objects and Rules. A new custom objects experience allows admins to define custom objects, build schemas with custom fields, and specify object-level permissions. This feature enables agents to…
What updates were made to Zendesk Bots in October 2023?
In October 2023, Zendesk Bots received an update with the introduction of intent suggestions for advanced bots. This feature highlights common topics customers inquire about, based on past bot conversation data. Admins can use these insights to…
What new capabilities were added to Zendesk Talk in October 2023?
Zendesk Talk introduced new capabilities in October 2023, particularly for the Talk Partner Edition (TPE) APIs. Two new features were added to assist with Computer Telephony Integrations (CTI): the Standard Call Object and a new Voice Comment…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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