Zendesk Bots Update October 2023
What updates were made to Zendesk Bots in October 2023?
In October 2023, Zendesk Bots received an update with the introduction of intent suggestions for advanced bots. This feature highlights common topics customers inquire about, based on past bot conversation data. Admins can use these insights to build answers for those intents, improving ticket deflection and overall bot performance.
This enhancement is part of the Advanced AI add-on, which aims to make bots more efficient and responsive to customer needs. By leveraging past data, Zendesk Bots can now provide more accurate and helpful responses, enhancing the customer support experience.
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How can I stay updated with the latest Zendesk features?
To stay updated with the latest Zendesk features, you can follow the 'What's New' section. By clicking 'Follow', you'll receive notifications each month when new updates are published. This ensures you're always informed about the latest…
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