image for site

Zendesk Suite Trial: New Customer Options

Explore the new options for customers in the Zendesk Suite trial, including speaking with a representative and creating test tickets.

What new options are available for customers in the Zendesk Suite trial?

Customers in the Zendesk Suite trial now have two new ways to speak with a Zendesk representative before making a purchase. Trial account holders can click the Get help button in the banner at the top of their account, while those directly buying Zendesk can use the Messaging button on the payment page. Additionally, a new option to create a test ticket has been added to the trial wizard, allowing customers to try out their new Support email address. For more details, see the sections onBuying Zendesk SuiteandIntroducing Zendesk Suite trial tasks.


More related questions

What changes have been made to the Next ticket button in Zendesk Support?

The Next ticket button in Zendesk Support has a new look to prevent confusion with a control to collapse the context panel. This change is purely cosmetic, meaning the button functions the same as before. The update aims to enhance user experience…

How has the composer for the standard agent interface in Zendesk Support been improved?

The composer for the standard agent interface in Zendesk Support now supports both rich content and markdown within the same editor. This means agents no longer have to choose between a rich content editor and a markdown editor, allowing for more…

What improvements have been made to the Add user and Add organization interfaces in Zendesk Support?

The Add user and Add organization interfaces in Zendesk Support have been redesigned to make error messages more visible and easier to see. This update aims to improve the user experience by ensuring that any issues are quickly identified and…

How does end-user authentication enhance messaging in Zendesk?

End-user authentication is now supported in Zendesk messaging, allowing you to verify the identity of your end users before starting a conversation. This feature provides agents with more context and continuity when viewing an end user's…

What new feature is available for emergency calling in Zendesk Talk?

Zendesk Talk now supports emergency calling for certain countries, allowing outbound calls to be made to emergency services like 911, 999, and 112. This feature ensures that agents can quickly contact emergency services in the event of an…

How can you filter the audit log in Zendesk Admin Center?

In the Zendesk Admin Center, you can now filter the audit log by activity type, including the new Exported type. This feature allows you to filter the log not only by date and the person responsible for the event but also by activity type, such as…

How can customers manage their contact details in Zendesk Guide?

In Zendesk Guide, customers can now add multiple email addresses and phone numbers to their profiles, managing their contact details more effectively. They can add up to 10 email addresses and phone numbers without needing to contact customer…

What is the new feature for developers using Zendesk SDKs?

For developers using Zendesk SDKs, end-user authentication is now available in mobile SDKs and the Web Widget for customers with messaging enabled. This feature allows developers to ensure that only authenticated users can access messaging,…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites