Zendesk Support: Composer Update for Agents
How has the composer for the standard agent interface in Zendesk Support been improved?
The composer for the standard agent interface in Zendesk Support now supports both rich content and markdown within the same editor. This means agents no longer have to choose between a rich content editor and a markdown editor, allowing for more flexibility and efficiency in formatting. The rollout for this feature began on January 10, 2022, and is expected to be complete by March 28, 2022. For more information, see the section onFormatting options for agents.
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