Zendesk's Admin Center has introduced a new feature in the audit log, allowing users to filter by the Type column. This enhancement provides administrators with more flexibility and precision when reviewing changes and activities within the system.
By enabling filtering by Type, users can more easily track specific types of actions or changes, improving the efficiency of audit log reviews.
The Zendesk release notes through February 4, 2022, highlight several new features. Notably, the Answer Bot's Flow Builder is now rolling out the bot listing screen to all customers who joined before October 2021. Additionally, for the Web Widget,…
The Zendesk Support Mobile App received some important fixes in the latest update. Specifically, an error that occurred when creating a new ticket with a new user as the requester has been fixed. Additionally, an occasional crash that happened on…
Zendesk has updated the ticket archiving process for sandbox accounts. Now, tickets will be automatically archived 3 days after they are marked as Closed. This change is specific to sandbox accounts and does not affect production accounts, where…
The Zendesk Talk Live Calls Dashboard has received an update to its information message. This update clarifies the Talk roles required to access the Live Calls dashboard, ensuring that users have the necessary permissions to view and manage live…
Yes, chat concurrency is now available as part of the Chat dataset in Zendesk Explore. This feature allows users to analyze and understand chat concurrency metrics, which can be crucial for managing chat operations effectively. While the release…