Zendesk Agent Workspace Automatic Upgrade Program
What is the Zendesk Agent Workspace automatic upgrade program?
The Zendesk Agent Workspace automatic upgrade program is designed to help selected Zendesk accounts transition to the new Agent Workspace interface. If your account qualifies, your account admin will receive an email notification from Zendesk. This upgrade aims to enhance productivity by providing a unified interface with all the necessary tools and context for delivering exceptional customer experiences. For more details, visit theoriginal link.
More related questions
Why is Zendesk upgrading to the Agent Workspace?
Zendesk is upgrading to the Agent Workspace to help agents provide faster and more personalized support. The new interface ensures agents have all the tools and context needed to manage customer requests efficiently. On average, accounts using the…
What should I do if my Zendesk account is selected for an automatic upgrade?
If your Zendesk account is selected for an automatic upgrade, it's recommended to start the upgrade process on your own terms before the scheduled date. This allows you and your agents to prepare for the change. You can temporarily deactivate the…
What new features are available in the Zendesk Agent Workspace?
The Zendesk Agent Workspace introduces several new features, including native ticket redaction, ticket translation, a context panel, and channel switching in the composer. These features aim to enhance security, improve communication, and…
How can I provide feedback on the Zendesk Agent Workspace upgrade?
Zendesk values customer feedback on the Agent Workspace upgrade. If you have comments or concerns, you can share them with Zendesk Customer Support or participate in the Zendesk Community site to request product enhancements. Your feedback is…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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