Preparing for Zendesk Agent Workspace Upgrade
What should I do if my Zendesk account is selected for an automatic upgrade?
If your Zendesk account is selected for an automatic upgrade, it's recommended to start the upgrade process on your own terms before the scheduled date. This allows you and your agents to prepare for the change. You can temporarily deactivate the Agent Workspace to familiarize yourself with the new interface and create necessary training materials. Alternatively, you can try out the workspace using a free Zendesk trial account.
More related questions
What is the Zendesk Agent Workspace automatic upgrade program?
The Zendesk Agent Workspace automatic upgrade program is designed to help selected Zendesk accounts transition to the new Agent Workspace interface. If your account qualifies, your account admin will receive an email notification from Zendesk. This…
Why is Zendesk upgrading to the Agent Workspace?
Zendesk is upgrading to the Agent Workspace to help agents provide faster and more personalized support. The new interface ensures agents have all the tools and context needed to manage customer requests efficiently. On average, accounts using the…
What new features are available in the Zendesk Agent Workspace?
The Zendesk Agent Workspace introduces several new features, including native ticket redaction, ticket translation, a context panel, and channel switching in the composer. These features aim to enhance security, improve communication, and…
How can I provide feedback on the Zendesk Agent Workspace upgrade?
Zendesk values customer feedback on the Agent Workspace upgrade. If you have comments or concerns, you can share them with Zendesk Customer Support or participate in the Zendesk Community site to request product enhancements. Your feedback is…
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