Why Zendesk is Upgrading to Agent Workspace
Why is Zendesk upgrading to the Agent Workspace?
Zendesk is upgrading to the Agent Workspace to help agents provide faster and more personalized support. The new interface ensures agents have all the tools and context needed to manage customer requests efficiently. On average, accounts using the Agent Workspace experience 17% faster replies and 20% faster resolutions. This upgrade allows users to benefit from the latest innovations and join others who have already made the switch.
More related questions
What is the Zendesk Agent Workspace automatic upgrade program?
The Zendesk Agent Workspace automatic upgrade program is designed to help selected Zendesk accounts transition to the new Agent Workspace interface. If your account qualifies, your account admin will receive an email notification from Zendesk. This…
What should I do if my Zendesk account is selected for an automatic upgrade?
If your Zendesk account is selected for an automatic upgrade, it's recommended to start the upgrade process on your own terms before the scheduled date. This allows you and your agents to prepare for the change. You can temporarily deactivate the…
What new features are available in the Zendesk Agent Workspace?
The Zendesk Agent Workspace introduces several new features, including native ticket redaction, ticket translation, a context panel, and channel switching in the composer. These features aim to enhance security, improve communication, and…
How can I provide feedback on the Zendesk Agent Workspace upgrade?
Zendesk values customer feedback on the Agent Workspace upgrade. If you have comments or concerns, you can share them with Zendesk Customer Support or participate in the Zendesk Community site to request product enhancements. Your feedback is…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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