Using Liquid Markup for Multilingual Support in Zendesk
How can I use Liquid markup to support multiple languages in Zendesk?
Liquid markup allows you to create dynamic messages in Zendesk by using case statements to support multiple languages. This is particularly useful for businesses that serve customers who speak different languages. By referencing the user's preferred language in their profile, you can tailor the message content accordingly.
For example, you can set up a trigger to send an email notification in the user's preferred language. If the user's language is Italian, the message will be in Italian, and if it's Danish, the message will be in Danish. If no specific language is set, the default language (e.g., English) will be used. This approach helps ensure that your communications are clear and personalized for each user. For more details, check out theoriginal Zendesk article.
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