Dynamic Content vs Liquid Markup in Zendesk
What is the difference between dynamic content and Liquid markup in Zendesk?
Dynamic content and Liquid markup in Zendesk both allow for customized messaging, but they differ in complexity and use cases. Dynamic content is easier to use as it doesn't require any coding knowledge and has a user-friendly interface. It's centralized, meaning updates to content automatically apply across all business rules.
On the other hand, Liquid markup requires some understanding of syntax and is more manual, as each business rule needs to be updated individually. However, it offers more flexibility for complex scenarios where dynamic content might not suffice.
More related questions
How can I use Liquid markup to support multiple languages in Zendesk?
Liquid markup allows you to create dynamic messages in Zendesk by using case statements to support multiple languages. This is particularly useful for businesses that serve customers who speak different languages. By referencing the user's…
How do I change text dynamically based on a dropdown field in Zendesk?
You can use Liquid markup case statements to dynamically change text based on a dropdown field's value in Zendesk. This is useful when you have custom dropdown ticket fields and want to tailor responses or actions based on the selected option. To…
Can I create dynamic responses based on user organization in Zendesk?
Yes, you can create dynamic responses in Zendesk using Liquid markup based on the user's organization. This is similar to creating language-based responses but instead uses the organization attribute. To do this, define a case statement with…
How can I use Liquid markup for dynamic agent signatures in Zendesk?
You can use Liquid markup to create dynamic agent signatures in Zendesk that change based on the customer's language. This is useful for directing customers to different websites based on their language preference. In the brand settings, you can…
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