Dynamic Responses by User Organization in Zendesk
Can I create dynamic responses based on user organization in Zendesk?
Yes, you can create dynamic responses in Zendesk using Liquid markup based on the user's organization. This is similar to creating language-based responses but instead uses the organization attribute.
To do this, define a case statement withticket.organization.nameand specify the response for each organization usingwhenstatements. This allows you to tailor responses or actions based on the user's organization, providing a more customized experience for different groups or clients.
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