Dynamic Text with Dropdown Fields in Zendesk
How do I change text dynamically based on a dropdown field in Zendesk?
You can use Liquid markup case statements to dynamically change text based on a dropdown field's value in Zendesk. This is useful when you have custom dropdown ticket fields and want to tailor responses or actions based on the selected option.
To implement this, replaceFIELDIDwith your custom dropdown field's ID in the case statement. Eachwhenstatement corresponds to a dropdown option, and you can define the response for each option. This allows you to customize the message or action triggered by the selected dropdown value, making your Zendesk workflows more responsive and personalized.
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