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Using Data Filters in Zendesk Explore

Discover how to use data filters in Zendesk Explore to customize report views by specific attributes like agent names.

What is a data filter in Zendesk Explore and how do I use it?

A data filter in Zendesk Explore allows report viewers to filter results based on specific attributes, such as agent names. To add a data filter, open your dashboard and click 'Add > Add data filter'. Choose the attribute, like 'Assignee name', to enable filtering by agent. Once applied, viewers can select specific names from a drop-down list to update the report table.

This feature provides flexibility in viewing data relevant to specific agents or groups. For more information, check out the originalZendesk help article.


More related questions

How do I create a report listing agents and solved tickets in Zendesk Explore?

To create a report listing agents and the number of solved tickets in Zendesk Explore, follow these steps: Start by clicking the reports icon in Explore, then select 'New report'. Choose the dataset 'Support > Support - Tickets' and click 'Start…

How can I add a time filter to my Zendesk Explore dashboard?

Adding a time filter to your Zendesk Explore dashboard allows viewers to specify a date range for metrics like solved tickets. To do this, open your dashboard and click 'Add > Add time filter'. Choose a time-based attribute, such as 'Support:…

How do I add a metric filter to a Zendesk Explore dashboard?

A metric filter in Zendesk Explore allows you to limit the range of results shown in a report. To add one, open your dashboard and click 'Add > Add metric filter'. Choose the metric you want to filter, such as 'COUNT(Solved tickets)', and apply it….

What is a change metric in Zendesk Explore and how can I add it?

A change metric in Zendesk Explore allows viewers to switch between different metrics, like solved and unsolved tickets, without altering the original report. To add a change metric, open your dashboard and click 'Add > Add change metric'. Choose…

How can I add a change attribute to my Zendesk Explore dashboard?

Adding a change attribute in Zendesk Explore allows viewers to switch between different attributes, like assignee name and ticket channel. To do this, open your dashboard and click 'Add > Add change attribute'. Choose the attribute to change, such…

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