Using Data Filters in Zendesk Explore
What is a data filter in Zendesk Explore and how do I use it?
A data filter in Zendesk Explore allows report viewers to filter results based on specific attributes, such as agent names. To add a data filter, open your dashboard and click 'Add > Add data filter'. Choose the attribute, like 'Assignee name', to enable filtering by agent. Once applied, viewers can select specific names from a drop-down list to update the report table.
This feature provides flexibility in viewing data relevant to specific agents or groups. For more information, check out the originalZendesk help article.
More related questions
How do I create a report listing agents and solved tickets in Zendesk Explore?
To create a report listing agents and the number of solved tickets in Zendesk Explore, follow these steps: Start by clicking the reports icon in Explore, then select 'New report'. Choose the dataset 'Support > Support - Tickets' and click 'Start…
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Adding a time filter to your Zendesk Explore dashboard allows viewers to specify a date range for metrics like solved tickets. To do this, open your dashboard and click 'Add > Add time filter'. Choose a time-based attribute, such as 'Support:…
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How can I add a change attribute to my Zendesk Explore dashboard?
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