Add Change Metric to Zendesk Explore Dashboard
What is a change metric in Zendesk Explore and how can I add it?
A change metric in Zendesk Explore allows viewers to switch between different metrics, like solved and unsolved tickets, without altering the original report. To add a change metric, open your dashboard and click 'Add > Add change metric'. Choose the metric to change, such as 'COUNT(Solved tickets)', and restrict it to a list of metrics like 'Unsolved tickets' and 'Solved tickets'.
This feature enhances report flexibility by allowing users to view different data metrics easily. For more information, check out the originalZendesk help article.
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