Create Agent Solved Tickets Report in Zendesk Explore
How do I create a report listing agents and solved tickets in Zendesk Explore?
To create a report listing agents and the number of solved tickets in Zendesk Explore, follow these steps: Start by clicking the reports icon in Explore, then select 'New report'. Choose the dataset 'Support > Support - Tickets' and click 'Start report'. In the Metrics panel, add 'Tickets > Solved Tickets', and in the Rows panel, add 'Assignee > Assignee name'. This will generate a table showing all agents and their solved tickets. Name your report, for example, 'Agent solved tickets', and save it to a new dashboard.
This process allows you to easily track agent performance and ticket resolution. For more detailed instructions, check out the originalZendesk help article.
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