Troubleshoot Zendesk Trigger Issues with HAR Files
Learn how to use HAR files to troubleshoot unresolved Zendesk trigger issues by contacting support with detailed data.
What should I do if I can't identify the issue with my Zendesk trigger?
If you're struggling to find the problem with your trigger, generating a HAR file can help.
A HAR file records your browser's interaction with the website, which can be useful for Zendesk Customer Support to diagnose the issue. Once you have the HAR file, contact Zendesk support for further assistance. This step is particularly helpful if you've checked for deactivated fields or deleted targets and still can't resolve the error.
More related questions
Why do I receive the 'Trigger order wasn't updated' message in Zendesk?
This message appears when an update attempt fails, often due to app-created triggers or invalid conditions. If a trigger was created by an app or integration, it can't be modified, leading to this error. Additionally, if a trigger has invalid…
How can I fix the 'No longer available' error in Zendesk triggers?
The 'No longer available' error means a field was deactivated, affecting your trigger. To resolve this, check your trigger conditions for any that show this error. You can either remove the problematic condition or reactivate the field. Once…
Why can't I move a Zendesk trigger into a new category?
Triggers may not move due to app-created restrictions or invalid conditions. If a trigger was created by an app or integration, it can't be modified, preventing it from being moved. Additionally, if a trigger has invalid conditions because a…
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