Fix 'Trigger order wasn't updated' in Zendesk
Why do I receive the 'Trigger order wasn't updated' message in Zendesk?
This message appears when an update attempt fails, often due to app-created triggers or invalid conditions.
If a trigger was created by an app or integration, it can't be modified, leading to this error. Additionally, if a trigger has invalid conditions because a dependent field or action was removed, you'll see this message. Check the trigger conditions for any errors, especially if fields were deactivated or targets deleted. Fixing these issues should allow you to move triggers into categories. For more details, visit theZendesk help article.
More related questions
How can I fix the 'No longer available' error in Zendesk triggers?
The 'No longer available' error means a field was deactivated, affecting your trigger. To resolve this, check your trigger conditions for any that show this error. You can either remove the problematic condition or reactivate the field. Once…
What should I do if I can't identify the issue with my Zendesk trigger?
If you're struggling to find the problem with your trigger, generating a HAR file can help. A HAR file records your browser's interaction with the website, which can be useful for Zendesk Customer Support to diagnose the issue. Once you have the…
Why can't I move a Zendesk trigger into a new category?
Triggers may not move due to app-created restrictions or invalid conditions. If a trigger was created by an app or integration, it can't be modified, preventing it from being moved. Additionally, if a trigger has invalid conditions because a…
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