Why Can't I Move a Zendesk Trigger to a New Category?
Discover why you can't move a Zendesk trigger into a new category and how to resolve app-created or condition issues.
Why can't I move a Zendesk trigger into a new category?
Triggers may not move due to app-created restrictions or invalid conditions.
If a trigger was created by an app or integration, it can't be modified, preventing it from being moved. Additionally, if a trigger has invalid conditions because a dependent field or action was removed, it won't move. Check for any error messages in the trigger conditions and resolve them to enable moving the trigger into a new category.
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