Test Downvote Feedback Feature in Zendesk
How do I test changes to the downvote feedback feature in Zendesk?
Testing your changes to the downvote feedback feature in Zendesk ensures everything works as intended before going live.
To test, open the code editor for your theme and click Preview. In the Preview window, select a role of End user and a Template of Article page. Navigate to an article and click the No vote button. A message with a feedback link should appear. Click the link to ensure it opens a New Request page with the article URL pre-filled. Test different scenarios, such as changing votes, to confirm the message's behavior. Once satisfied, you can set the customized theme as your live theme.
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