Request Feedback for Article Downvotes in Zendesk
How can I request feedback for article downvotes in Zendesk?
To request feedback for article downvotes in Zendesk, you can modify the Copenhagen theme to display a follow-up message when a user downvotes an article. This message includes a link to a New Request page with a ticket form, allowing users to provide feedback.
To implement this, you need to be a Zendesk Support admin and follow several tasks: enable anonymous voting, create a custom ticket field for the article URL, add custom CSS, update the Article Page template, add custom JavaScript, and test your changes. This setup allows every downvoted article to have a feedback option without needing to update each article individually. For more details, visit theoriginal guide.
More related questions
What are the steps to enable anonymous voting in Zendesk?
Enabling anonymous voting in Zendesk allows users to vote on help center articles without signing in. This is an optional step if your help center is visible to anonymous visitors. To enable this feature, follow the instructions in the Zendesk…
How do I create a custom ticket field for article URLs in Zendesk?
Creating a custom ticket field for article URLs in Zendesk is essential for capturing feedback on downvoted articles. This field will store the URL of the article being downvoted. To create this field, go to the Admin Center, click on Objects and…
How can I add custom CSS for downvote messages in Zendesk?
Adding custom CSS for downvote messages in Zendesk helps style the feedback prompt that appears when an article is downvoted. To add custom CSS, open the code editor for your theme in Guide, and navigate to style.css. Paste the provided CSS code at…
How do I update the Article Page template for downvote feedback in Zendesk?
Updating the Article Page template in Zendesk is crucial for displaying a feedback message when an article is downvoted. To update the template, open the code editor for your theme and click on article_page.hbs. Add the provided HTML snippet before…
How can I add custom JavaScript for downvote messages in Zendesk?
Adding custom JavaScript in Zendesk allows you to control the display of downvote messages when users interact with article voting. To add this JavaScript, open the code editor for your theme and navigate to script.js. Paste the provided JavaScript…
How do I test changes to the downvote feedback feature in Zendesk?
Testing your changes to the downvote feedback feature in Zendesk ensures everything works as intended before going live. To test, open the code editor for your theme and click Preview. In the Preview window, select a role of End user and a Template…
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