Adding custom CSS for downvote messages in Zendesk helps style the feedback prompt that appears when an article is downvoted.
To add custom CSS, open the code editor for your theme in Guide, and navigate to style.css. Paste the provided CSS code at the bottom of the file to define the .downvote-message class. This class will initially hide the message and style it when displayed. If you're updating a live theme, click Publish; otherwise, click Save. This CSS ensures the downvote message is visually distinct and only appears when needed.
To request feedback for article downvotes in Zendesk, you can modify the Copenhagen theme to display a follow-up message when a user downvotes an article. This message includes a link to a New Request page with a ticket form, allowing users to…
Enabling anonymous voting in Zendesk allows users to vote on help center articles without signing in. This is an optional step if your help center is visible to anonymous visitors. To enable this feature, follow the instructions in the Zendesk…
Creating a custom ticket field for article URLs in Zendesk is essential for capturing feedback on downvoted articles. This field will store the URL of the article being downvoted. To create this field, go to the Admin Center, click on Objects and…
Updating the Article Page template in Zendesk is crucial for displaying a feedback message when an article is downvoted. To update the template, open the code editor for your theme and click on article_page.hbs. Add the provided HTML snippet before…
Adding custom JavaScript in Zendesk allows you to control the display of downvote messages when users interact with article voting. To add this JavaScript, open the code editor for your theme and navigate to script.js. Paste the provided JavaScript…
Testing your changes to the downvote feedback feature in Zendesk ensures everything works as intended before going live. To test, open the code editor for your theme and click Preview. In the Preview window, select a role of End user and a Template…