Starting and Ending Your Day with Zendesk WFM
How do I start and end my day using Zendesk WFM?
Starting and ending your day with Zendesk WFM is simple and helps keep your time tracking accurate. If your day begins with non-ticketing work, like a meeting, you can start your day by clicking the WFM icon in the top navigation bar to access the time tracker. If your day starts with ticketing work, the system automatically begins tracking your time, so no need to clock in manually.
When transitioning from ticketing to general tasks, such as breaks or meetings, make sure to clock into the general task using the time tracker. At the end of your shift, remember to clock out from the time tracker, as logging out of Zendesk Support won't automatically end your day. For more details, see the section onStarting and ending day in the Zendesk WFM app.
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How can I request schedule changes in Zendesk WFM?
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If your break ends and there are no tickets to work on, you have a couple of options. You can clock into a General Task while waiting for tickets to appear in the queue. Alternatively, you can set up an Automation to trigger after a certain amount…
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