Requesting Schedule Changes in Zendesk WFM
How can I request schedule changes in Zendesk WFM?
Requesting schedule changes in Zendesk WFM is a breeze and can be done directly within Zendesk Support. To request time off, click the time off requests icon in your schedule. You'll be able to select from predefined time off reasons and add any comments if needed. Your manager will receive an email notification and can approve, deny, or comment on your request.
If you need to trade shifts, you can request a shift trade with a specific agent or send your request to a shift pool. The other agent(s) will be notified and can choose to accept or deny your request. Your manager can also view the list of shift trades. For more information, see the sections onRequesting time offandTrading shifts with other agents.
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