Handling Breaks with No Tickets in Zendesk WFM
What should I do if my break ends and there are no tickets to work on?
If your break ends and there are no tickets to work on, you have a couple of options. You can clock into a General Task while waiting for tickets to appear in the queue. Alternatively, you can set up an Automation to trigger after a certain amount of time, which can automatically place you on a different task or mark you as Untracked.
Keep in mind that Automations are an Early Access feature and need to be enabled per request for your account. If you're interested in this option, reach out to Tymeshift's Advocacy Team for assistance.
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