Accessing Zendesk Workforce Management for Agents
How do I access Zendesk Workforce Management as an agent?
Accessing Zendesk Workforce Management (WFM) is straightforward once your admin has granted you access. You'll find the Zendesk WFM icon in two places within Zendesk Support: the top navigation bar and the sidebar. From the top navigation bar, you can track your time, and from the sidebar, you can access your schedule. This integration means you don't need to log into a separate platform to manage your schedule or track your time.
For more detailed information, you can refer to the section onAccessing agent schedule.
More related questions
How do I start and end my day using Zendesk WFM?
Starting and ending your day with Zendesk WFM is simple and helps keep your time tracking accurate. If your day begins with non-ticketing work, like a meeting, you can start your day by clicking the WFM icon in the top navigation bar to access the…
How can I request schedule changes in Zendesk WFM?
Requesting schedule changes in Zendesk WFM is a breeze and can be done directly within Zendesk Support. To request time off, click the time off requests icon in your schedule. You'll be able to select from predefined time off reasons and add any…
What should I do if my break ends and there are no tickets to work on?
If your break ends and there are no tickets to work on, you have a couple of options. You can clock into a General Task while waiting for tickets to appear in the queue. Alternatively, you can set up an Automation to trigger after a certain amount…
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