Sorting Tickets in Zendesk Support Mobile App
How do I sort tickets in a view on the Zendesk Support mobile app?
Sorting tickets in a view on the Zendesk Support mobile app is easy and can be done on both iOS and Android devices.
For iOS users, tap the top-most sorting group to see the available sorting options. On Android, tap the sort icon in the view header. Once the list of sorting options is displayed, tap the option you want to use. To change the sort order, tap the sorting group or sort icon again and select either the Up arrow for ascending order or the Down arrow for descending order.
More related questions
How can I access views in the Zendesk Support mobile app?
Accessing views in the Zendesk Support mobile app is straightforward. You can access views from the Tickets screen, which is available on both iOS and Android devices. For iOS users, simply tap the tickets icon in the bottom toolbar. Android users…
Can I delete multiple tickets at once in the Zendesk Support mobile app?
Yes, you can delete multiple tickets at once using the bulk delete feature in the Zendesk Support mobile app. To delete tickets in bulk, open the view containing the tickets you want to delete. Tap 'Edit', then select the tickets you wish to…
How can I edit multiple tickets at once in the Zendesk Support mobile app?
Editing multiple tickets at once is possible with the bulk edit feature in the Zendesk Support mobile app. On iOS, tap 'Edit', select the tickets you want to edit, and tap the Pencil icon. You can then change the subject, add a comment, update the…
Is it possible to merge tickets in the Zendesk Support mobile app?
Yes, you can merge tickets in the Zendesk Support mobile app, and the process varies slightly between iOS and Android devices. On iOS, open the view with the tickets you want to merge, tap 'Edit', select the tickets, and tap the Merge icon. Use the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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