Merging Tickets in Zendesk Support Mobile App
Is it possible to merge tickets in the Zendesk Support mobile app?
Yes, you can merge tickets in the Zendesk Support mobile app, and the process varies slightly between iOS and Android devices.
On iOS, open the view with the tickets you want to merge, tap 'Edit', select the tickets, and tap the Merge icon. Use the search dialog to find the ticket to merge into, review your changes, and tap 'Merge'. On Android, long press on a ticket or tap its avatar, select the tickets, and follow similar steps to complete the merge.
More related questions
How can I access views in the Zendesk Support mobile app?
Accessing views in the Zendesk Support mobile app is straightforward. You can access views from the Tickets screen, which is available on both iOS and Android devices. For iOS users, simply tap the tickets icon in the bottom toolbar. Android users…
How do I sort tickets in a view on the Zendesk Support mobile app?
Sorting tickets in a view on the Zendesk Support mobile app is easy and can be done on both iOS and Android devices. For iOS users, tap the top-most sorting group to see the available sorting options. On Android, tap the sort icon in the view…
Can I delete multiple tickets at once in the Zendesk Support mobile app?
Yes, you can delete multiple tickets at once using the bulk delete feature in the Zendesk Support mobile app. To delete tickets in bulk, open the view containing the tickets you want to delete. Tap 'Edit', then select the tickets you wish to…
How can I edit multiple tickets at once in the Zendesk Support mobile app?
Editing multiple tickets at once is possible with the bulk edit feature in the Zendesk Support mobile app. On iOS, tap 'Edit', select the tickets you want to edit, and tap the Pencil icon. You can then change the subject, add a comment, update the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
