Bulk Edit Tickets in Zendesk Support Mobile App
How can I edit multiple tickets at once in the Zendesk Support mobile app?
Editing multiple tickets at once is possible with the bulk edit feature in the Zendesk Support mobile app.
On iOS, tap 'Edit', select the tickets you want to edit, and tap the Pencil icon. You can then change the subject, add a comment, update the status, assign a new assignee, or modify tags. On Android, long press on a ticket or tap its avatar to enter multiple selection mode, then follow similar steps to make your changes. Once done, tap 'Submit' to apply your changes.
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Can I delete multiple tickets at once in the Zendesk Support mobile app?
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