Bulk Delete Tickets in Zendesk Support Mobile App
Can I delete multiple tickets at once in the Zendesk Support mobile app?
Yes, you can delete multiple tickets at once using the bulk delete feature in the Zendesk Support mobile app.
To delete tickets in bulk, open the view containing the tickets you want to delete. Tap 'Edit', then select the tickets you wish to remove. Tap the Trash icon and confirm by tapping 'OK' to delete the tickets, or 'Cancel' if you change your mind.
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Accessing views in the Zendesk Support mobile app is straightforward. You can access views from the Tickets screen, which is available on both iOS and Android devices. For iOS users, simply tap the tickets icon in the bottom toolbar. Android users…
How do I sort tickets in a view on the Zendesk Support mobile app?
Sorting tickets in a view on the Zendesk Support mobile app is easy and can be done on both iOS and Android devices. For iOS users, tap the top-most sorting group to see the available sorting options. On Android, tap the sort icon in the view…
How can I edit multiple tickets at once in the Zendesk Support mobile app?
Editing multiple tickets at once is possible with the bulk edit feature in the Zendesk Support mobile app. On iOS, tap 'Edit', select the tickets you want to edit, and tap the Pencil icon. You can then change the subject, add a comment, update the…
Is it possible to merge tickets in the Zendesk Support mobile app?
Yes, you can merge tickets in the Zendesk Support mobile app, and the process varies slightly between iOS and Android devices. On iOS, open the view with the tickets you want to merge, tap 'Edit', select the tickets, and tap the Merge icon. Use the…
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