Should You Create a Zendesk Support Address for Each Account?
Learn if you should create a separate Zendesk support address for each forwarded account. Understand the benefits of 1:1 mapping.
Should I create a Zendesk support address for each forwarded account?
Creating a Zendesk support address for each forwarded account is recommended but not mandatory. It depends on your specific needs and use case.
Having a 1:1 mapping between external forwarded accounts and Zendesk support addresses can help organize and manage emails more effectively. However, you can also choose to forward multiple external support addresses to a single Zendesk support address if that suits your workflow better.
More related questions
Do I need a new Zendesk support email for each external address?
No, you don't need a new Zendesk support email for each external address. You can forward all external emails to a single Zendesk support address, like support@subdomain.zendesk.com, where 'subdomain' is your account's name. This setup allows you…
What are the benefits of using Zendesk Gmail Connector for Email?
The Zendesk Gmail Connector for Email is beneficial if you have a low volume of emails. It allows ticket notifications to be sent directly from your Gmail account using Google mail servers. This means you don't need to set up SPF or DKIM, as emails…
How does forwarding emails to Zendesk Support work?
Forwarding emails to Zendesk Support allows you to receive support requests at an external email address and have them automatically forwarded to Zendesk. This setup enables Zendesk to send email replies to your customers via your external email…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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