Do I Need a New Zendesk Email for Each External Address?
Do I need a new Zendesk support email for each external address?
No, you don't need a new Zendesk support email for each external address. You can forward all external emails to a single Zendesk support address, like support@subdomain.zendesk.com, where 'subdomain' is your account's name.
This setup allows you to manage multiple external email addresses through one Zendesk support address, simplifying your email management. However, Zendesk does recommend creating a separate Zendesk support address for each forwarded account, depending on your specific use case. For more details, check out the originalZendesk article.
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Should I create a Zendesk support address for each forwarded account?
Creating a Zendesk support address for each forwarded account is recommended but not mandatory. It depends on your specific needs and use case. Having a 1:1 mapping between external forwarded accounts and Zendesk support addresses can help organize…
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