Do I Need a New Zendesk Email for Each External Address?
Do I need a new Zendesk support email for each external address?
No, you don't need a new Zendesk support email for each external address. You can forward all external emails to a single Zendesk support address, like[email protected], where 'subdomain' is your account's name.
This setup allows you to manage multiple external email addresses through one Zendesk support address, simplifying your email management. However, Zendesk does recommend creating a separate Zendesk support address for each forwarded account, depending on your specific use case. For more details, check out the originalZendesk article.
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Should I create a Zendesk support address for each forwarded account?
Creating a Zendesk support address for each forwarded account is recommended but not mandatory. It depends on your specific needs and use case. Having a 1:1 mapping between external forwarded accounts and Zendesk support addresses can help organize…
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Forwarding emails to Zendesk Support allows you to receive support requests at an external email address and have them automatically forwarded to Zendesk. This setup enables Zendesk to send email replies to your customers via your external email…
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