How Forwarding Emails to Zendesk Support Works
Understand how forwarding emails to Zendesk Support works and how it can streamline your support request management.
How does forwarding emails to Zendesk Support work?
Forwarding emails to Zendesk Support allows you to receive support requests at an external email address and have them automatically forwarded to Zendesk.
This setup enables Zendesk to send email replies to your customers via your external email address, provided you have configured the SPF and DNS settings for your external support address. This method is flexible and can be tailored to your specific email management needs.
More related questions
Do I need a new Zendesk support email for each external address?
No, you don't need a new Zendesk support email for each external address. You can forward all external emails to a single Zendesk support address, like[email protected], where 'subdomain' is your account's name. This setup allows you…
What are the benefits of using Zendesk Gmail Connector for Email?
The Zendesk Gmail Connector for Email is beneficial if you have a low volume of emails. It allows ticket notifications to be sent directly from your Gmail account using Google mail servers. This means you don't need to set up SPF or DKIM, as emails…
Should I create a Zendesk support address for each forwarded account?
Creating a Zendesk support address for each forwarded account is recommended but not mandatory. It depends on your specific needs and use case. Having a 1:1 mapping between external forwarded accounts and Zendesk support addresses can help organize…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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