The Zendesk Gmail Connector for Email is beneficial if you have a low volume of emails. It allows ticket notifications to be sent directly from your Gmail account using Google mail servers.
This means you don't need to set up SPF or DKIM, as emails are sent directly from Gmail, and notifications will appear in your Gmail Sent folder. However, be mindful of Google's daily sending limits: 500 messages for Gmail and 2000 for Google Apps. If you approach these limits, Zendesk will temporarily send notifications from its mail servers.
No, you don't need a new Zendesk support email for each external address. You can forward all external emails to a single Zendesk support address, like[email protected], where 'subdomain' is your account's name. This setup allows you…
Creating a Zendesk support address for each forwarded account is recommended but not mandatory. It depends on your specific needs and use case. Having a 1:1 mapping between external forwarded accounts and Zendesk support addresses can help organize…
Forwarding emails to Zendesk Support allows you to receive support requests at an external email address and have them automatically forwarded to Zendesk. This setup enables Zendesk to send email replies to your customers via your external email…