Sharing Views with Agents in Zendesk
How can I share a view with other agents in Zendesk?
Sharing a view with other agents in Zendesk is simple and involves copying the URL from your browser.
To share a view, open the view you want to share in Support, and copy the URL from your web browser's address bar. You can then share this URL with other agents. Note that normal access permissions based on the view's availability settings will apply to users who click the link.
More related questions
How can I edit a view in Zendesk?
Editing a view in Zendesk is straightforward and can be done from either the Views management page or the views list. To edit from the Views management page, navigate to Admin Center, click on Workspaces in the sidebar, then select Agent tools >…
What is the process to delete or deactivate a view in Zendesk?
You can delete or deactivate a view in Zendesk if it's no longer needed. Deactivating a view moves it to a separate table on the Views page, where it can be reactivated later. To deactivate a view, go to Admin Center, click Workspaces in the…
Can I clone a view in Zendesk, and how is it done?
Yes, you can clone a view in Zendesk to create a copy that you can modify for other purposes. To clone a view, you need to have the necessary permissions if using custom roles. Once you have the permissions, navigate to the Views management page,…
What should I do if I can't see all my views in Zendesk?
If you can't see all your views in Zendesk, it might be due to the limitation of visible views. Zendesk allows up to 12 shared views and 8 personal views to be visible at once. If you have more views, you can access them by clicking 'More' at the…
Is it possible to restore a changed view to its previous state in Zendesk?
Direct restoration of a changed view to its previous state isn't possible in Zendesk. However, if you have access to audit logs, you can view the changes made to the view and manually edit it back to its previous state. This requires reviewing the…
How can I organize views by the time a ticket was moved to a group in Zendesk?
Currently, Zendesk does not offer an option to sort tickets in a view by the time they were moved to a group. The closest alternative is to create a view that shows tickets for a specific group and sorts them by the last update. This way, you can…
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