Cloning Views in Zendesk
Can I clone a view in Zendesk, and how is it done?
Yes, you can clone a view in Zendesk to create a copy that you can modify for other purposes.
To clone a view, you need to have the necessary permissions if using custom roles. Once you have the permissions, navigate to the Views management page, select the view you want to clone, and use the cloning option to create a duplicate. You can then edit the cloned view as needed.
More related questions
How can I edit a view in Zendesk?
Editing a view in Zendesk is straightforward and can be done from either the Views management page or the views list. To edit from the Views management page, navigate to Admin Center, click on Workspaces in the sidebar, then select Agent tools >…
What is the process to delete or deactivate a view in Zendesk?
You can delete or deactivate a view in Zendesk if it's no longer needed. Deactivating a view moves it to a separate table on the Views page, where it can be reactivated later. To deactivate a view, go to Admin Center, click Workspaces in the…
How can I share a view with other agents in Zendesk?
Sharing a view with other agents in Zendesk is simple and involves copying the URL from your browser. To share a view, open the view you want to share in Support, and copy the URL from your web browser's address bar. You can then share this URL…
What should I do if I can't see all my views in Zendesk?
If you can't see all your views in Zendesk, it might be due to the limitation of visible views. Zendesk allows up to 12 shared views and 8 personal views to be visible at once. If you have more views, you can access them by clicking 'More' at the…
Is it possible to restore a changed view to its previous state in Zendesk?
Direct restoration of a changed view to its previous state isn't possible in Zendesk. However, if you have access to audit logs, you can view the changes made to the view and manually edit it back to its previous state. This requires reviewing the…
How can I organize views by the time a ticket was moved to a group in Zendesk?
Currently, Zendesk does not offer an option to sort tickets in a view by the time they were moved to a group. The closest alternative is to create a view that shows tickets for a specific group and sorts them by the last update. This way, you can…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
