Organizing Views by Group Change Time in Zendesk
How can I organize views by the time a ticket was moved to a group in Zendesk?
Currently, Zendesk does not offer an option to sort tickets in a view by the time they were moved to a group.
The closest alternative is to create a view that shows tickets for a specific group and sorts them by the last update. This way, you can get a sense of the most recent activity within that group, although it won't specifically sort by the time of group change.
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