Setting Up Custom Support Email Addresses in Zendesk
How do I set up custom support email addresses in Zendesk?
Setting up custom support email addresses in Zendesk allows you to provide end users with alternative email addresses for submitting tickets. You can create as many support addresses as needed, which can be variations of your Zendesk email or external email addresses.
If you plan to use your own existing email address, you can set up forwarding into Zendesk. However, it's important to complete your account setup before enabling email forwarding. This feature is available on all Zendesk Support plans. For more information, check out theZendesk quick launch guide.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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