Connecting Existing Support Email to Zendesk
How can I connect an existing support email address to Zendesk?
Connecting an existing support email address to Zendesk involves setting up email forwarding from your external email provider to your Zendesk account. This allows you to receive support requests at your existing email address and have them forwarded to Zendesk.
It's crucial to configure email forwarding in your email account, not in Zendesk Support. Ensure you set up automatic forwarding to avoid suspended tickets. This feature is supported on all Zendesk Support plans. For more details, refer to theZendesk quick launch guide.
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