Filtering Tickets Using Views in Zendesk
How can I filter tickets using views in Zendesk?
Filtering tickets using views in Zendesk helps enhance agent productivity by organizing tickets based on specific criteria. Views can be shared among agents or personalized, allowing you to determine which tickets need attention and plan accordingly.
Zendesk provides a set of default views that you can modify, or you can create custom views to suit your needs. Consider the priority of tickets and their characteristics when defining shared views. This feature is available on all Zendesk Support plans. For more information, refer to theZendesk quick launch guide.
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