Capturing Data with Custom Ticket Fields in Zendesk
How do I capture more data with custom ticket fields in Zendesk?
Capturing more data with custom ticket fields in Zendesk allows you to store information, route, and prioritize tickets effectively. You can add custom fields to the default set provided by Zendesk to tailor your ticket forms to match your needs.
Consider the data you want to collect and include in reports, and design ticket fields accordingly. Use drop-down fields for clean reporting and effective business rules. This feature is available on all Zendesk Support plans. For more guidance, refer to theZendesk quick launch guide.
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