Set Up Triggers for Ticket Assignment in Zendesk
How do I set up a trigger in Zendesk to assign tickets to a specific agent?
Setting up a trigger in Zendesk involves creating conditions and actions to automatically assign tickets to a specific agent. This is done after tagging the user.
To create a trigger, go to the triggers section and create a new one. Add conditions such as 'Ticket is Created' and 'Tags contain your unique tag'. Under actions, set 'Assignee' to the agent's name you want the tickets to be assigned to. Once these steps are completed, click 'Create' to activate the trigger.
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