Assign Follow-Up Tickets to Same Agent in Zendesk
Can I automatically assign follow-up tickets to the same agent in Zendesk?
Currently, Zendesk does not natively support automatically assigning follow-up tickets to the same agent. However, there is a workaround available.
While Zendesk doesn't have a built-in feature for this, you can use a workaround to ensure follow-up tickets retain the original ticket assignee. For more information on this workaround, you can refer to the article titled 'How can the follow-up tickets retain the ticket assignee?'
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