image for site

Resources for Zendesk WFM Agent Activity

Find additional resources and videos on Zendesk WFM agent activity to enhance your understanding.

Where can I find more resources on Zendesk WFM agent activity?

For more resources on Zendesk WFM agent activity, you can explore the 'Agent Activity' page. This page provides detailed insights and may include videos or additional documentation to help you understand the feature better.

If you're looking for specific content like videos, you might also want to check out the 'Diving Deep: Real Time & Historical Report' video, which covers the Agent Activity feature in detail.


More related questions

How does Zendesk WFM automatically track agent activity?

Zendesk WFM automatically tracks agent activity in real-time. Agents can seamlessly switch between tasks like handling tickets, initiating chats, or making calls, and Zendesk WFM will gather this data without any manual input required. This…

Can agents manually log activities in Zendesk WFM?

Yes, agents can manually log certain activities in Zendesk WFM. While the system automatically tracks most work-related tasks, agents need to manually log activities such as lunch breaks or other non-work-related tasks. This manual logging allows…

What should I do if a Zendesk WFM link is broken?

If you encounter a broken link in Zendesk WFM, it might be due to a temporary issue. It's best to check back later or reach out to Zendesk support for assistance. In some cases, articles may be updated or replaced, as was the case with the 'Agent…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites