Manual Activity Logging in Zendesk WFM
Discover how agents can manually log activities like breaks in Zendesk WFM for comprehensive tracking.
Can agents manually log activities in Zendesk WFM?
Yes, agents can manually log certain activities in Zendesk WFM. While the system automatically tracks most work-related tasks, agents need to manually log activities such as lunch breaks or other non-work-related tasks.
This manual logging allows for a more complete picture of an agent's day, ensuring that all activities, both work and non-work related, are accounted for in the system.
More related questions
How does Zendesk WFM automatically track agent activity?
Zendesk WFM automatically tracks agent activity in real-time. Agents can seamlessly switch between tasks like handling tickets, initiating chats, or making calls, and Zendesk WFM will gather this data without any manual input required. This…
What should I do if a Zendesk WFM link is broken?
If you encounter a broken link in Zendesk WFM, it might be due to a temporary issue. It's best to check back later or reach out to Zendesk support for assistance. In some cases, articles may be updated or replaced, as was the case with the 'Agent…
Where can I find more resources on Zendesk WFM agent activity?
For more resources on Zendesk WFM agent activity, you can explore the 'Agent Activity' page. This page provides detailed insights and may include videos or additional documentation to help you understand the feature better. If you're looking for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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